Public Relations, Passive Aggression and Critical Social Auditing: Reflections on Organisational Inaction in Stakeholder Engagement
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چکیده
This article explores issues associated with organisational governance in the context of stakeholder engagement. It argues that both public relations research and practice have yet to address systematically the challenges inherent in this area, particularly how organisations exert power over stakeholders. Prompted by a consideration of the situational theory of power put forward by the sociologist Steven Lukes (2005) the paper introduces the concept of passive aggression to public relations practice. This is cited as an example of a wider phenomenon which the author calls dark dialogue.
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